Records Officer (INTERNAL ONLY)

We are recruiting a proactive Senior Records Officer to deliver professional and efficient administrative support as part of a comprehensive, professional, and student-centred service. Successful candidates will be well‑organised, good communicators, have administration experience and possess excellent IT skills. This is an exciting opportunity for candidates looking to manage and improve systems and processes that support the student administrative lifecycle, and who wish to utilise their skills and expertise in student administration. This is a full‑time post (35 hours per week), and you will be offered a fixed‑term contract until 28/02/2027. We also welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.

Responsibilities

• Ensure that full, accurate and accessible records are kept in the University's student record system (SITS), working with students, faculties, and other departments as necessary to resolve data issues through record interrogation and fact‑finding
• Work closely with professional services and academic staff, offering guidance on the university's processes, procedures and the regulations, and training colleagues in their use as needed
• Contribute and deliver key Student administrative processes across the academic year, including Changes of Registration, Enrolment, Re‑enrolment and Module Registration ensuring the provision of a high‑quality service to staff and students.
• Act as a champion for procedure and policy relating to the Student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information
• Act as a consistently professional and solution‑focused ambassador for Student Administrative Services as a whole. Contributing proactively to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency.
• Develop an expert knowledge of SITS and other systems required to perform the role.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Essential criteria

• Relevant work experience and/or education: Relevant work experience might include work in higher education, or a compliance role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
• Excellent attention to detail and an eye for accuracy.
• Excellent IT Skills, including with the Microsoft Office Suite.
• Excellent administrative skills, including the ability to organise and plan effectively.
• Good oral and written communication skills, with the ability to provide detailed advice and guidance on specialist, defined processes and procedures to internal and external contacts.
• Ability to work collaboratively.
• Flexible and comfortable with adapting to change.

Desirable criteria

Experience of working with SITS or equivalent student records database Experience of working in Higher Education administration Understanding of the General Data Protection Regulation (GDPR)

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. Student Administration Services, undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records and Graduation, Police Registration, and Orientation. We work to ensure all students who study at King's receive a world‑class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year. We are part of the wider Students and Academic Services Directorate, a collection of wide‑ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so, At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

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