Recovery Optimisation Manager

Job Title: Recovery Optimisation Manager
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

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This is the job

As our Optimisation Manager, you’ll play a key role within Recovery Operations, using data, technology and operational insight to identify opportunities that improve customer outcomes, operational performance, productivity and cost efficiency. Working across Recovery Operations, Control Tower and key Business Partners, you’ll turn complex data and emerging trends into clear, commercially focused recommendations that help us work smarter and make better decisions.

You’ll look at both current and future demand, developing modelling and decision-support tools to identify opportunities and help shape future ways of working. From understanding operational challenges and their root causes to supporting the implementation of solutions, you’ll make sure improvements deliver measurable and sustainable value for our customers and the business.

What will I be doing?

• Identifying opportunities to improve customer outcomes, operational performance, productivity, resource utilisation and cost through data and insight.
• Analysing operational performance, demand, capacity and emerging trends to highlight opportunities, risks and areas for improvement.
• Translating complex data from multiple sources into clear, actionable insights and commercially focused recommendations.
• Using AI, BI, automation and analytical tools to strengthen decision-making, reduce manual activity and improve operational efficiency.
• Developing modelling, forecasting and decision-support tools to help stakeholders assess scenarios and make informed decisions.
• Leading optimisation activity from problem definition and root-cause analysis through to solution design, implementation and benefits evaluation.
• Measuring the impact of optimisation and change initiatives to ensure expected benefits are delivered and sustained.
• Supporting operational forecasting and future-state design by combining expected demand with performance trends and operational insight.
• Building strong relationships across Recovery Operations, Control Tower and key Business Partners to identify and deliver improvement opportunities.
• Challenging existing processes and ways of working, using evidence and insight to influence stakeholders and drive meaningful change.

What do I need?

• Strong analytical capability with the ability to work with large, complex datasets and turn findings into practical business recommendations.
• Advanced Microsoft Excel skills, including data manipulation, analysis and modelling.
• Strong PowerPoint skills with the ability to create clear, concise and engaging presentations for operational and senior stakeholders.
• Experience with Power BI or comparable business intelligence and data visualisation tools.
• Knowledge of forecasting and modelling, with experience developing or contributing to decision-support tools.
• Proven problem-solving skills with the ability to take an issue from analysis and root-cause identification through to practical recommendations.
• Understanding of AI, automation and emerging technologies and how they can improve processes, efficiency and decision-making.
• Experience within a fast-paced operational environment, ideally involving high-volume or time-critical activity.
• Knowledge of change and benefits evaluation, including assessing whether operational improvements have delivered the intended outcomes.
• Project and change management capability, with experience supporting significant operational change; a recognised qualification such as PRINCE2 would be advantageous.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications.

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