Recruitment and Training Administrator

Working for this business whose Chester Head Office is based in the city centre in a stunning location, the Recruitment and Training Administrator will be the first point of contact for applicants, handling enquiries, offering advice and helping to guide applicants through the recruitment process. The role also supports the team with administration including applicant checks and day-to-day co-ordination, to ensure the recruitment and training process runs smoothly.

Working Monday to Friday 900am-500pm, the Recruitment and Training Administrator role has benefits including hybrid working (2 days a week in the office); free city centre parking; company bonus scheme; private medical insurance; 25 days’ holiday plus Bank Holidays; an Employee Assistance Programme; employee recognition awards; and access to a platform with retail discounts and offers.

Responsibilities:-

• Act as the first point of contact for prospective colleagues, handling inbound and outbound enquiries.

• Speak confidently with applicants over the phone, build rapport, answering questions and guiding them through the recruitment process.

• Carry out initial telephone screening to understand applicants’ experience, circumstances, suitability and next steps.

• Complete targeted recruitment activity, including proactive outbound calls, engage prospective applicants and support recruitment priorities.

• Process application forms, complete credit checks for new applicants and ensure applicant information is accurately recorded.

• Keep applicant records, systems and trackers up to date, ensuring all information is handled in line with company procedures.

• Assist with training course administration, including bookings, attending sessions to take the register, maintaining attendance records and providing e-learning support.

Skills and Experience:-

• A strong background in phone-based customer service is essential, with the confidence to handle inbound and outbound calls in a professional, friendly and engaging way.

• Comfortable picking up the phone, starting conversations and engaging with people from a range of backgrounds.

• Able to build rapport quickly, ask relevant questions and use good judgement when speaking with prospective applicants.

• The ability to offer clear, helpful advice and guidance throughout the recruitment process.

• Highly organised, with the ability to manage a varied workload, prioritise tasks and work accurately in a fast-paced environment.

• Excellent attention to detail, particularly when processing applications, completing checks and maintaining confidential applicant records.

• Flexible and proactive, with a willingness to support recruitment, training and general administration activity.

• Confident using Microsoft Office, particularly Word and Excel, systems, databases or CRM platforms.

KEYWORDS: customer service, calls, administration, phone-based, support, recruitment, training

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy