Recruitment Team Leader

Job Title: Recruitment Team Leader – 6-month FTC Salary: Competitive Hours: Full-time Location: Hybrid (3 days in Solihull, 2 days at home)

About the role

We’re looking for an experienced Recruitment Team Leader to support a major Armed Forces recruitment programme.

In this role, you will lead a high-performing team responsible for delivering a seamless candidate journey from application through to onboarding into careers within the UK’s Armed Forces. You will oversee daily team operations, ensuring performance meets SLAs through data-driven decision making, while maintaining compliance and best practice across all processes.

You’ll act as the first point of contact for candidate escalations and play a key role in driving efficiency and service excellence using the PERFORM methodology.

This is a fast-paced leadership position where strong people management, analytical thinking, and continuous improvement are essential.

What’s in it for you

• Competitive salary with progression opportunities

• Hybrid working model

• Opportunity to support a nationally significant project

• Structured training and development

• Supportive and collaborative team culture

• Pension scheme and employee benefits package

Your role will include:

• Managing and developing a high-performing team through 1:1s, coaching, and performance reviews

• Overseeing daily team operations and workload allocation

• Monitoring team performance against KPIs and SLAs using data and metrics

• Handling candidate escalations and ensuring timely resolution

• Ensuring compliance with governance and contractual standards

• Conducting regular KPI and productivity reviews

• Driving continuous improvement using PERFORM methodologies

• Supporting internal leadership meetings and stakeholder engagement

What you’ll be responsible for

• Delivering consistent team performance aligned with senior leadership strategy

• Ensuring a robust capacity model to optimise delivery

• Maintaining compliance and addressing any breaches promptly

• Improving end-to-end recruitment processes

• Building strong relationships with internal and external stakeholders

• Embedding a culture of continuous improvement and service excellence

What you’ll need

• Strong communication skills, both written and verbal

• Proven leadership experience managing high-performing teams

• Track record of delivering against KPIs and SLAs using data and insights

• Ability to prioritise and manage high volumes of activity

• Experience in a complex, high-volume RPO or recruitment environment

• Knowledge of the end-to-end candidate journey and best practices

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Experience using applicant tracking systems (ATS), including talent pooling

About the project & The Adecco Group

The Adecco Group, based in Zurich, Switzerland, is one of the world’s largest Human Resources providers and a Fortune Global 500 company.

The organisation is made up of three Global Business Units: Adecco, LHH, and Akkodis, delivering end-to-end HR solutions across a wide range of industries.

Adecco is proud to partner with the UK Ministry of Defence (MOD) to deliver recruitment services for the UK’s Armed Forces. This joint Armed Forces Recruitment Service (AFRS), delivered alongside Serco and other partners, provides end-to-end support from candidate attraction through to assessment, onboarding, and Phase 1 training.

Important information

You must have the right to work in the UK All offers are subject to background checks and compliance screening

Contracted hours will be 37.5 a week but with flexibility to undertake occasional weekend work. Depending on which team you manage we may also require flexibility to cover shifts from 7AM – 7PM