Referral and Assessment Coordinator

Referral and Assessment Coordinator

An exciting opportunity to be a Referral and Assessment Coordinator in the Housing Team.

Salary: £28,000 per annum pro rata

Hours: 22.5 hours

Job Type: Fixed Term – 6 months

Location: Balham

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The Referral and Assessment Coordinator position is to provide excellent administrative support to the Referral and Assessment Lead by monitoring and processing enquiries and referrals daily. This includes coordinating referral and assessment documentation, recording activity accurately, keeping records up to date, and supporting updates on empty rooms.

Duties will include:

• Receive, process and record referrals from a range of sources, including local authorities, healthcare professionals, customers, families, and partner agencies via email and telephone.
• Process referrals by accessing the DPS platforms, Careplace and other referral sources.
• Support the Referral & Assessment Lead in scheduling assessments and reviewing appointments for customers with managers and external support services and agencies.
• Maintain assessment diaries and coordinate appointment arrangements.
• Coordinate the weekly circulation of the empty rooms spreadsheet by email to operational managers and teams for current information on new empty rooms and updates.
• Prepare general updates for systems, check for accuracy, and follow up queries with staff teams.

About you

To be a Referral and Assessment Coordinator, the following are essential:

• Experience of providing administrative support within a busy office environment.
• Experience of maintaining accurate records and databases.
• Understanding of confidentiality and data protection requirements.
• Understanding of effective customer service principles.
• Understanding of housing, care, support, health, or social care services.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

Do you want to be a Referral and Assessment Coordinator in the Housing Team? Select the apply button, complete an application form and the hiring manager will be in touch! A job description and person specification are available via the apply button.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

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