Regional Customer Experience & Quality Lead

Group 1 Automotive seeks a Quality Customer Care Manager to drive exceptional service across BMW and MINI brands at multiple sites in Norwich, Ipswich, Colchester, Bedford, Cambridge and Lincoln. You’ll own the customer voice, analyse feedback, and coach teams to raise standards while coordinating with cross‑functional colleagues.

In this regional role, you will prioritise customer journeys, resolve issues promptly, and champion continuous improvement with travel as part of the remit.

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