Regional Pharma Operations Manager

Regional Pharma Operations Manager

TVS are recruiting for a Regional Pharma Operations Manager to oversee operations across the South East region. The role involves travel throughout the region, with the furthest locations being Birmingham to the north, Norwich to the east, Cardiff to the west, and Plymouth to the south. A fuel allowance will be provided to support business travel.

Responsibilities

• Managing the respective On‑site Supervisors.
• Working with the relevant on‑site team to ensure the standards and customer requirements are met & exceeded.
• Working with the customers national, regional, and local teams.
• Liaising with the National Pharma Operations Manager to deliver the agreed contractual requirements with the customer.
• Agree with local depots on the unplanned ad‑hoc requirements and source the drivers needed.
• Ensure that all on‑boarding process and procedures are followed.
• All the drivers are correctly added to the i‑fleet system.
• Ensure the weekly sales reports and dockets are promptly loaded onto the system.
• When any issues arise, provide support to the onsite teams.
• Manage critical incidents from investigation through to resolution.
• Support the customer and local teams with any internal or external audits.
• Support all TVS internal compliance audits.

Key Relationships

• National Pharma Operational manager.
• Key persons in the customer operational team.
• Internal operational teams.
• Customer Relationship Manager.

Skills, Qualifications & Experience

• Operational background.
• Experience in transport and logistics.
• Report writing experience.
• Good IT skills.
• Knowledge of Pharma.
• Knowledge of MHRA requirements.
• Experience in auditing.

  Personal Attributes
• Good communication and interpersonal skills.
• Resilient.
• Decisive.
• Attention to detail.Self‑motivated / driven.
• Full and valid driving licence.

Benefits

• Competitive Salary.
• Pension scheme with up to 6% employer matched contributions.
• Life assurance.
• 25 days holiday + 8 statutory bank holidays.
• Holiday buy‑back scheme (5 additional days available).
• Salary sacrifice car scheme – a cost‑effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
• Established hybrid working structure.
• Enhanced maternity and paternity leave.
• Employee Assistance Programme supporting wellness with immediate access for you and your family to:
• Virtual GP consultations and second opinions
• Mental health support and counselling
• Online physiotherapy
• Access to CONNECTPlus long‑term health condition support
• Wellbeing and healthy living support

Cycle to work scheme.

Professional Membership and Study Sponsorship.

Quarterly employee recognition awards.

Employee referral scheme with financial reward.

Benefits hub with employee retail discounts.

Discounted eye test vouchers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS has signed the Armed Forces covenant and is a forces friendly employer.

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