Regional Retail Sales Manager - South Wales & West (Full-time)

City: London

Country/Region: GB

Application Deadline: -

Highly competitive salary plus quarterly on-target bonus of 15% if sales targets achieved (with quarterly stretch target bonus of 40%) and other excellent benefits

The Regional Sales Manager leads their region to deliver exceptional commercial results and consistently outstanding customer experiences. They take full accountability for the region’s financial performance, translating business objectives into clear strategies and actionable plans that drive sales, profitability, and operational excellence across multiple stores.

This role is field-based, so you’d have to be comfortable and happy to commute across all of South Wales & West; the geography of the store portfolio.

What to expect from the role

Through confident and visible leadership, the Regional Sales Manager motivates and develops store leaders, ensuring the consistent application of Pandora’s customer experience model and brand standards. They foster a positive, inclusive, and high-performing culture across the region, supporting leaders to coach and develop their teams, drive performance, and create engaging customer experiences. By consistently demonstrating Pandora’s values, the Regional Sales Manager ensures that every store reflects the standards, energy, and passion that define our brand.

Key responsibilities

• Owns regional financial performance—driving sales growth, controlling costs, and delivering profit targets by anticipating opportunities and responding quickly to commercial risks.
• Analyses regional data and performance trends to identify key drivers, make informed commercial decisions, and take targeted actions that directly improve results.
• Champions a customer-first culture, ensuring every store consistently delivers high-quality experiences that build loyalty, strengthen engagement, and enhance brand reputation.
• Ensures consistent execution of the Pandora customer experience model across all stores, monitoring performance, intervening where needed, and enabling teams to exceed sales and service expectations.
• Leads best-in‑class brand execution across the region, delivering flawless launches, campaigns, and seasonal activity while continuously elevating standards and influencing improvements at a broader level.

Operational Excellence

• Plans proactively for the long term while remaining agile to changing priorities—keeping teams motivated and on track across multiple workstreams.
• Aligns store scheduling to trading performance, using data to inform decisions while maintaining flexibility and payroll compliance.
• Shapes the region’s long-term structure, optimising roles and contracts to ensure effective deployment and alignment with rota guidelines.
• Drives strong stock management standards to reduce loss and maximise sales, ensuring full compliance with policies across all stores.
• Ensures robust compliance with health & safety, security, and data privacy—role‑modeling best practice and quickly escalating risks to protect people and the business.
• Role-models Pandora values and leadership behaviours in all actions, decisions, and interactions with teams and customers.
• Builds an inclusive, high‑engagement culture across the region, shaping a positive environment and influencing the wider division.
• Drives a strong performance culture by setting ambitious goals, aligning store plans, and providing clear feedback, coaching, and timely management of underperformance.
• Champions continuous development, building capability, strengthening succession pipelines, and creating growth opportunities that drive engagement and retention.
• Builds high‑performing teams by attracting, developing, and retaining strong leaders, while actively managing talent and enabling movement to support succession and reduce risk.

The successful candidate

• Extensive store management experience within a large organisation, running a high profile region with a high turnover
• Proven track record of successfully delivering in a similar multi‑site field management role (e.g. Multi‑Site Manager, Area Manager, District Manager)
• A customer‑centric and service‑focused team leader with a target‑driven and sales‑focused mentality

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Our generous benefits package includes:

• A highly competitive salary
• Quarterly on-target bonus of 15% if sales targets achieved (with quarterly stretch target bonus of 40%)
• Company car or car allowance
• £1,000 annual clothing allowance
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• £800 annual jewellery allowance
• 25 days of annual leave – prorated – with the option to buy/sell 5 additional days
• Celebrate your birthday with an additional day off
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status and age.

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

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