Regional Service Engineer

Responsibilities

• Provide pre-sales technical support in coordination with sales teams
• Coordinate with local clients
• Provide energy storage technical supports
• Conduct on-site technical presentations
• Gather local market intelligence
• Independently complete on-site installation and grid-connected commissioning of energy storage projects
• Follow up the full-cycle implementation of projects
• Take charge of after-sales operation and maintenance for responsible region
• Handle client inquiries via work order system
• Troubleshoot and repair faulty equipment
• Manage spare parts inventory logs
• Deliver operation & maintenance training to clients
• Communicate with local clients
• Coordinate with the Leeds team to resolve technical issues arising from projects and after-sales services
• Build local service networks and standardized workflows

Qualifications

• Minimum 2-3 years of technical working experience in solar, energy storage or new energy electrical industries
• Combined practical experience in pre-sales technical support and on-site after-sales service

Required Skills

• Proficient in solar, energy storage systems and electrical principles
• Capable of independently providing technical support as well as performing on-site commissioning and equipment maintenance
• Fluent English in listening, speaking, reading and writing
• Able to communicate with clients and deliver technical training independently
• Familiar with local United Kingdom grid standards
• Long-term stable resident in United Kingdom and available for field business trips within the region

Preferred Skills

• Majored in electrical related disciplines
• Strong communication and presentation skills
• Capable of working under pressure
• Customer-service oriented