Regional Trainer - Hemel Hempstead

We are hiring a Regional Trainer to join our team to ensure our Service Technicians are trained on the machines they are asked to attend, improve our first time fix rate, and deliver a higher level of service to our customers. In this role you will play a key part in working with our Area Technical Managers to identify the knowledge gaps within the field teams, and then devise and execute a deliverable plan to fill those gaps.

As a 24/7 food & drinks distribution and technology-led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.

Your Key Duties & Responsibilities

• Work with your regional Area Technical Managers to identify knowledge gaps within the field Service Technicians
• Align a deliverable training plan based on the knowledge gaps, to upskill Service Technicians as required
• Track all training activities in a central folder so progress can be reviewed by Regional Managers
• Work with ATMs to ensure ST's are carrying the correct parts to drive FTF performance across the region
• Maintain training matrix's, populate refresher training and ensure compliance with legal/ H&S requirements
• Carry out field-based audit's- inspect repairs and quality of work completed at customer sites and administer retraining as identified
• Be self-led to maintain industry relevant knowledge/ experience and attend training as required in line with dynamic business changes
• Work with third parties and suppliers as required to tailor training sessions to suit the needs of the Selecta Service Technicians
• Ensure Service Technicians are confident and comfortable to work on the entire Selecta asset base
• Work with the Regional Area Technical Managers when Service Technicians need field based support, and assist them as required
• Be able to react to customer feedback when training gaps are identified and form a workable plan to retrain Service Technicians as required
• Drive departmental first time fix through effective Service Technician training
• Be available to travel around the Selecta estate to deliver training as required with occasional overnight stays required

Requirements

• Strong practical and mechanical aptitude with the ability to handle equipment confidently and safely
• Previous experience in a training environment preferred but not essential
• Full UK driving licence and comfortable with regional travel
• Good organisational and time-management skills to support efficient training planning
• Excellent customer-facing communication skills with a professional and positive attitude

Benefits

• 25 days of annual leave plus bank holidays
• Life assurance equivalent to 2x your yearly salary
• Five weeks of occupational paid sick leave for added security
• Extended leave policy for greater flexibility
• Free parking at our Head Office and other depot locations
• Unlimited coffee and tea to keep you refreshed
• Clear career progression paths with development opportunities
• Strong leadership support to help you thrive
• Employee recognition scheme to celebrate your contributions
• Mental health and wellbeing support, including access to mental health first aiders

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