Regulatory Supervisor – Newcastle

Location:

Newcastle upon Tyne – fully onsite Rate:

£21 per hour Umbrella Duration:

6 months initially, with potential to convert to a permanent employee following a successful performance review Start Date:

28 September 2026 Hours:

37.5 hours per week IR35:

Inside IR35 The Opportunity

We are looking for an experienced

Regulatory Supervisor

to join a busy Regulatory Team supporting a major UK high-street banking operation. This is an opportunity to play a key role in

customer outcomes, regulatory compliance, quality assurance and complaints , while leading and developing a team within a well-established financial services operation. The successful candidate will bring strong people leadership, analytical ability and experience working within a regulated environment, with a genuine focus on achieving fair, compliant and consistent customer outcomes. Key Responsibilities

Lead, coach and develop a team of Regulatory Agents. Provide regular coaching, feedback and development to support colleague capability and performance. Allocate and manage regulatory team workload. Review customer complaints and ensure fair, consistent and compliant outcomes. Oversee

Quality Assurance and Customer Outcome Testing

activities. Carry out

Root Cause Analysis (RCA)

to identify trends, risks and opportunities for improvement. Support customer escalations and complex regulatory cases. Produce governance reporting and management information. Prepare for and facilitate regulatory meetings, including RCA reviews, calibration sessions and working groups. Build effective relationships with operational teams and key stakeholders. Monitor risk, compliance and customer outcome measures. Contribute to continuous improvement across the operation. Work towards individual, team and operational performance objectives. Essential Experience

We are looking for candidates with: Previous experience

leading, coaching or developing colleagues . Experience working within a

regulated environment . Strong communication and stakeholder management skills. A strong

customer outcome and customer-focused decision-making

approach. Good analytical and problem-solving skills. Ability to identify trends and root causes from data and performance information. Experience maintaining

quality, governance or control frameworks . Strong organisational skills and the ability to manage competing priorities. Excellent attention to detail and accuracy. Demonstrable accountability for

performance, quality or operational outcomes . Desirable Experience

Experience in any of the following would be advantageous: Financial Services Complaint Handling Quality Assurance Customer Outcome Testing FCA / regulatory requirements Consumer Duty Root Cause Analysis Continuous Improvement Presentation or meeting facilitation Supporting change implementation Working Hours

The operation covers: Monday–Friday:

8am–8pm Saturday–Sunday:

9am–6pm You will work

37.5 hours per week , with shifts planned through a

6-week rotation , giving you advance notice of your working pattern. There may be some flexibility required around start and finish times, particularly during the training period.

Tpbn1_uktj