Relationship Support Officer

Relationship Support Officer

At Habib Bank AG Zurich, our mission is to be the 'Bank of Choice' for family enterprises across generations, rooted in trust, service, and commitment. As a Relationship Support Officer, you will play a pivotal role in achieving this mission by fostering and nurturing client relationships that drive the growth and sustainability of our banking services. Your ability to engage and support our clients with precision and care will directly impact their experiences and our continued success as a leading financial institution.

Performance Objectives

Strengthen client relationships by providing outstanding support and personalised banking solutions to ensure client satisfaction and retention. Identify and analyse client needs to deliver comprehensive financial advice, thereby enhancing their banking experiences and trust in our services. Collaborate with cross-functional teams to streamline operations, ensuring efficient and effective service delivery to all clients. Proactively manage client inquiries, resolving issues swiftly to maintain high levels of client satisfaction and loyalty. Contribute to the continuous improvement of banking procedures and processes, ensuring alignment with industry best practices and regulatory standards. Develop a deep understanding of our banking services and product offerings, advocating them effectively to fulfil client needs and drive business growth.

Environment & Resources

Join a dynamic team of professionals dedicated to excellence in client services. You will be equipped with the latest banking technologies and tools, reporting directly to the Branch Manager, and supported by robust operational resources to meet client demands effectively.

Essential Qualifications

Bachelor's degree in Finance, Business Administration, or a related field from a recognized institution. 2-4 years of experience in a customer-facing financial role, demonstrating a strong track record of client engagement and support. Excellent communication and interpersonal skills to interact effectively with clients and internal teams. Strong problem-solving abilities with an aptitude for critical thinking and decision-making. Proficiency in banking software and other digital platforms utilized in client relationship management.

Role Selling Points

Work with a respected global brand with deep-rooted values centered around trust, service, and commitment. Be a vital part of a growing institution that prioritises client care and long-term partnerships over transactional interactions. Opportunities for professional development and career advancement within a supportive and inclusive work environment. Apply now to become a key player in shaping the future of banking at Habib Bank AG Zurich. Share your expertise and passion for exceptional client service by submitting your application today