Reliability Manager, EU AMZL RME (Fulfillment & Operations)

Job ID: | Amazon Business EU Sarl, UK Branch - P97

Operations is at the heart of everything Amazon does, and reliability is one of the ways we optimise our processes. The Amazon Reliability Maintenance and Engineering team keeps all our equipment in excellent working order, from printers to fully automated sortation systems. As a Reliability Manager, you're making sure that our automated systems are working at their best so that our customers get their orders on time. By exploring data on everything from control systems to sensors, you're maximising the availability of equipment at your sites. This role puts you at the front of Amazon's emerging technology to solve complex productivity challenges.

Key job responsibilities

• Create, innovate and drive projects to deliver reliability, ergonomic, cost and resource-use benefits at European-wide scale
• Increase standardisation within the network of delivery stations, and in future delivery station design
• Optimize existing equipment/processes and support expansion of new equipment/process from concept to deployment
• Author and chair reports/ business case reviews to document project status and changes with senior leadership
• Communicate reliability program status & outputs to senior leaders periodically
• Creates strategy for long term roadmap
• Implement standards validated by the EU Engineering team and participate in continuous improvement initiatives to enhance safety and equipment availability for our internal customers, with a key focus on predictive & preventative maintenance programs.

A day in the life

Your day will be varied. Some days will be at a delivery station learning from our customers in RME, some will be working on design standards for the next generations of Delivery Stations, some will be working on a new MHE concept/design to improve Amazon reliability, and others will be managing large-scale deployment projects to our delivery stations. You would also be working with partners from Operations, Process Improvement, Health and Safety, Ergonomics, Finance, Procurement, Central & Field Reliability and external vendors to design and deploy new equipment and processes in AMZL Delivery Stations. This will require management of a large number of diverse stakeholders, strong autonomy and the ability to work in ambiguity. You will also lead regular communication with executors, project sponsors and senior leaders, requiring detail-oriented, technical and business reporting.

About the team

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together improve, troubleshoot and standardise equipment across our network of delivery stations. Everything we do focuses on reducing downtime in Amazon's crucial operations sites, so customers get their orders on time.

It is preferred that this role is located within DE (any DS or corporate office), however candidates from outside of DE, with relavent experience will be considered, and would consequently have a higher travel schedule to accomodate.

Basic Qualifications

• Bachelor's degree
• Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
• Work flexible schedule including weekends, nights, and holidays
• Bachelor's degree
• Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
• Work flexible schedule including weekends, nights, and holidays
• Bachelor's degree or above in engineering or equivalent, or experience from a technical internship
• Knowledge of mechanical or electrical systems design
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Demonstrable experience with industry standard RCA (Root Cause Analysis Tools)
• Experience of automated equipment including packaging machinery, sortation and conveyor systems.
• Demonstrated experience in project management.

Preferred Qualifications

• Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience in Lean Management, Six Sigma and other operations engineer tools
• Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience in Lean Management, Six Sigma and other operations engineer tools
• Knowledge of PLC based controls systems
• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
• Chartered Engineer or working towards it.
• Comprehensive knowledge of specialized engineering and facilities equipment within the AMZL world, as well as maintenance and safety procedures.

Equal Opportunity / Diversity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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