Remedials Service Co-ordinator

Location: Woodgate Valley, Birmingham

Job Purpose

The role involves liaison between clients and field engineers, processing service reports, and generating remedial quotations.

What you will be doing

• Process and review engineer reports using Corrigo work management system

• Interpret technical reports to identify defects, faults, and compliance issues

• Diagnose problems from engineer feedback and determine appropriate remedial actions

• Raise remedial works cost estimation and quotations

• Prepare risk assessments and method statements (RAMS) for fire protection works as required

• Maintain accurate documentation and records for audit and compliance purposes

• Address client queries and concerns professionally and promptly

• Build and maintain strong working relationships with internal engineers, service team and clients.

What we’ll need from you

• Demonstrable experience working with fire sprinkler systems and fire pumps (highly desirable) or the engineering/FM industry.

• Understanding of fire protection system maintenance requirements and standards (highly desirable).

• Knowledge of health and safety requirements related to fire protection systems (highly desirable).

• Excellent computer literacy, including proficiency with work management systems (Corrigo experience advantageous)

• Strong written and verbal communication skills for client and engineer liaison (essential)

• Ability to interpret technical engineering reports and identify system faults (training will be provided) (highly desirable)

• Competent in fault diagnosis and problem-solving (training will be provided) (highly desriable)

• Capable of producing accurate cost estimates for remedial works (essential)

• Experience in preparing risk assessments and method statements (essential)

• Highly motivated with strong self-management capabilities (essential)

• Knowledge of relevant British Standards (BS 9251, BS EN 12845, etc.) (desirable)

• Experience with other computerised maintenance management systems (CMMS) (highly desirable)

What you can expect in return

• Salary Range competitive and negotiable depending on relevant experience

• 25 days holiday plus bank holidays and option to buy 5 days

• Contributory company pension scheme

• Life Assurance

• Health care scheme

• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)

Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.

Additional Company information

About Us

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.

Our Commitment

We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results