Remote Automotive Technical Support Specialist

About the Role

Our client is looking for a knowledgeable and customer-oriented Remote Automotive Technical Support Specialist to join their virtual team, serving clients and partners nationwide, including those based in Norwich . In this role, you will provide expert technical assistance to automotive repair professionals, diagnosing complex vehicle issues, interpreting technical documentation, and guiding them through repair procedures. You will leverage your deep understanding of automotive systems and excellent communication skills to resolve challenges remotely, contributing to a seamless support experience. This is an excellent opportunity for an automotive expert who thrives in a remote setting and enjoys problem-solving.

Key Responsibilities

• Provide remote technical assistance and troubleshooting for a wide range of automotive systems.
• Analyze diagnostic data, fault codes, and vehicle information to identify root causes of issues.
• Guide technicians through complex repair procedures and diagnostic processes via phone, email, and chat.
• Interpret technical service bulletins, repair manuals, and wiring diagrams for support purposes.
• Maintain detailed records of support interactions and resolutions in the CRM system.
• Stay current with automotive technology advancements and diagnostic techniques to provide up-to-date support.

Requirements

• Significant experience as an Automotive Technician , preferably with a focus on diagnostics.
• Strong understanding of vehicle mechanical and electrical systems, including engine management, ABS, and emissions.
• Proficiency with automotive diagnostic tools and software.
• Excellent communication, listening, and problem-solving skills.
• Ability to clearly explain technical information to individuals with varying levels of expertise.
• Previous experience in a technical support or customer service role is highly desirable.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote working arrangement, offering significant flexibility.
• Comprehensive training on company-specific tools and diagnostic platforms.
• Opportunities for professional development and career advancement.
• Be part of an innovative company offering essential support to the automotive repair industry, reaching areas like Norwich .