Remote Care Coordinator - Hampshire

About the Role

Our client is looking for a highly organised and proactive Remote Care Coordinator to manage and oversee care packages for individuals within the Hampshire region. This is a fully remote position, allowing you to work from the comfort of your own home. You will be responsible for liaising with clients, their families, support staff, and healthcare professionals to ensure the seamless delivery of high-quality care services. This role is crucial in maintaining client satisfaction and ensuring that all care plans are effectively implemented and monitored remotely.

Key Responsibilities

• Coordinate and manage a caseload of clients, ensuring their care needs are met effectively and efficiently.
• Liaise regularly with clients, their families, and external healthcare providers to discuss care plans and address any concerns.
• Oversee the scheduling and deployment of care staff, ensuring adequate coverage and appropriate skill matching.
• Maintain accurate and up-to-date client records and documentation using the company's CRM system.
• Respond promptly to queries and issues, resolving them in a professional and timely manner.
• Conduct remote reviews of care plans and service delivery, making adjustments as necessary to ensure optimal outcomes.

Requirements

• Proven experience in care coordination, case management, or a similar role within the health or social care sector.
• Excellent organisational and time-management skills, with the ability to multitask in a remote environment.
• Strong communication and interpersonal skills, capable of building rapport virtually.
• Proficiency in using CRM systems and other digital tools for remote work.
• Understanding of care regulations and best practices.
• Ability to work autonomously and demonstrate initiative.

Benefits

• Competitive salary with the benefit of working from home.
• Flexible working hours, adaptable to a remote setup.
• Opportunities for professional development and upskilling in remote care management.
• Contribution to a forward-thinking organisation that values employee well-being.
• All necessary equipment provided for a home office setup.