Remote Care Coordinator

About the Role

Our client is seeking a highly organized and empathetic Remote Care Coordinator to join their forward-thinking team, supporting individuals across the UK. In this pivotal role, you will be responsible for coordinating essential care services, liaising with clients, their families, and support networks to ensure seamless delivery of personalised support plans. This is a unique opportunity to contribute to a mission-driven organisation that champions independent living for all, offering a truly flexible and remote-first working environment. You will be at the forefront of developing innovative approaches to community care, leveraging technology to enhance client outcomes and operational efficiency from the comfort of your own home.

Key Responsibilities

• Coordinate the scheduling and delivery of care services to a caseload of clients, ensuring timely and appropriate support is provided.
• Conduct initial assessments and regular reviews of clients' care needs via virtual platforms, developing and updating personalised support plans.
• Liaise effectively with care staff, healthcare professionals, and external agencies to ensure integrated and high-quality care provision.
• Maintain accurate and up-to-date client records and documentation using the company's CRM and care management systems.
• Provide emotional support and guidance to clients and their families, addressing concerns and resolving issues promptly and effectively.
• Monitor service delivery, identify areas for improvement, and contribute to the development of best practices in remote care coordination.

Requirements

• Proven experience in care coordination, case management, or a similar role within the social care or healthcare sector.
• Strong understanding of care needs assessment, person-centred planning, and safeguarding principles.
• Excellent communication, organizational, and time management skills, with the ability to manage multiple priorities remotely.
• Proficiency in using digital communication tools, CRM systems, and electronic record-keeping software.
• A compassionate and patient demeanour, with a commitment to upholding client dignity and choice.
• Ability to work independently, demonstrate initiative, and maintain a high level of professionalism in a remote setting.

Benefits

• Competitive salary with remote working allowance.
• Flexible working hours and the autonomy to manage your workload from home.
• Comprehensive training package, including remote working best practices and digital tools.
• Opportunities for professional development and career progression within a growing sector.
• Supportive virtual team environment with regular online meetings and check-ins.
• Contribution to a meaningful mission focused on enhancing independent living.