Remote Case Manager (Community Services)

About the Role

Our client is seeking a highly organised and dedicated Remote Case Manager to join their community services team, operating fully remotely from the Cambridge area. This role is essential for overseeing and coordinating support plans for individuals accessing our client's services. You will manage a caseload, ensuring clients receive timely, appropriate, and effective support through virtual channels. This remote-first position requires excellent communication, administrative skills, and a strong commitment to client welfare. You will be instrumental in connecting individuals with the resources they need to thrive, all from the convenience of your home office.

Key Responsibilities

• Manage a caseload of clients, developing and implementing personalised support plans.
• Conduct remote assessments of client needs and regularly review progress.
• Coordinate services with internal teams and external agencies via virtual communication.
• Maintain accurate, up-to-date, and confidential client records in the CRM system.
• Provide guidance and support to clients navigating community resources and services.
• Act as a primary point of contact for clients and their support network.

Requirements

• Proven experience in case management, social work, or a related field.
• Strong understanding of community services and support systems.
• Excellent organisational and time-management skills for remote work.
• Proficiency in using virtual communication platforms and case management software.
• Exceptional communication and interpersonal skills, with a client-centred approach.
• Ability to work independently and effectively manage a remote workload.

Benefits

• Competitive annual salary.
• Fully remote working arrangement, offering significant flexibility.
• Comprehensive training and ongoing professional development opportunities.
• Supportive team environment with regular virtual supervision.
• The opportunity to make a substantial impact on the lives of individuals in the Cambridge community remotely.