Remote Catering Client Manager

About the Role

Our client is seeking a dedicated and customer-focused Remote Catering Client Manager to join their innovative team. In this fully remote role, you will be responsible for managing client relationships, ensuring exceptional service delivery, and acting as the primary point of contact for all catering needs for distributed teams and events. You will work proactively to understand client requirements, coordinate orders with our operational teams and vendors, and ensure seamless, high-quality catering experiences. This position requires outstanding communication skills, a passion for client success, and the ability to manage multiple accounts effectively from a remote setting.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of clients, understanding their ongoing catering needs.
• Serve as the main liaison between clients and internal teams, ensuring clear communication and prompt resolution of inquiries.
• Coordinate catering orders, special requests, and delivery logistics, ensuring all client specifications are met accurately.
• Proactively identify opportunities to enhance client satisfaction and service offerings.
• Manage client feedback, address concerns effectively, and strive for continuous improvement in service delivery.
• Collaborate with sales and operations teams to ensure a cohesive client experience from onboarding to event completion.

Requirements

• Proven experience in client management , account management, or a customer success role, ideally within the catering, hospitality, or event industry.
• Exceptional communication, interpersonal, and presentation skills, essential for remote client interaction.
• Strong organizational skills and the ability to manage multiple client accounts and competing priorities efficiently.
• A proactive, problem-solving attitude with a commitment to delivering outstanding customer service.
• Proficiency in CRM software and other digital tools for remote collaboration and client management.

Benefits

• Competitive salary and performance-based incentives for a remote position.
• The flexibility and autonomy of working entirely from home.
• Opportunity to manage key client accounts and contribute to service innovation.
• Professional development programs and ongoing training.
• A supportive remote work environment with a strong focus on team collaboration.