Remote Claims Handler

About the Role

Our client is seeking a diligent and customer-focused Remote Claims Handler to join their expanding operations. This fully remote position allows you to manage insurance claims efficiently from the comfort of your own home, providing exceptional service to policyholders nationwide. You will be responsible for processing claims accurately, ensuring timely resolution, and maintaining clear communication throughout the process. This role is ideal for an individual who thrives in a remote work setting and possesses excellent organizational and communication skills, contributing to our client's commitment to accessible and efficient claims management across the UK.

Key Responsibilities

• Receive, record, and process insurance claims in accordance with company procedures and regulatory standards.
• Communicate clearly and empathetically with policyholders via phone, email, and online portals to gather necessary information.
• Assess claim validity, determine coverage, and authorize payments within defined limits.
• Liaise with loss adjusters, repair networks, and other third parties as required.
• Maintain accurate and up-to-date records of all claims activity on the system.

Requirements

• Previous experience in an insurance claims handling or customer service role is preferred.
• Strong understanding of insurance principles and terminology.
• Excellent written and verbal communication skills, with a professional and empathetic tone.
• Proficiency with computer systems, including claims management software and standard office applications.
• Ability to work independently, manage workload effectively, and meet performance targets in a remote environment.

Benefits

• Competitive starting salary with regular performance reviews.
• Fully remote working arrangement, offering maximum flexibility.
• Comprehensive benefits package including health insurance and life cover.
• Company-provided equipment (laptop, headset) to facilitate remote working.
• Opportunities for training and career progression within a forward-thinking organization.