Remote Cleaning Operations Coordinator

About the Role

Our client is seeking a highly organized and proactive Remote Cleaning Operations Coordinator to manage and streamline cleaning operations from a distance, supporting clients and teams in and around Oxford . This role is crucial for ensuring the efficient scheduling, deployment, and quality assurance of cleaning services across various sites, all coordinated remotely. You will act as a central point of contact, utilizing communication and management tools to maintain high standards, resolve issues, and foster effective collaboration between clients and cleaning personnel, playing a key role in the smooth execution of cleaning services through expert remote coordination and support.

Key Responsibilities

• Coordinate the scheduling and dispatch of cleaning staff to various client locations.
• Serve as the primary remote point of contact for client inquiries, service requests, and issue resolution.
• Monitor service delivery and conduct remote quality checks to ensure adherence to company standards.
• Maintain accurate records of cleaning schedules, client feedback, and operational performance metrics.
• Collaborate with the management team to identify areas for process improvement and operational efficiency.

Requirements

• Proven experience in operations coordination, scheduling, or customer service, preferably in facilities management or cleaning services.
• Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong proficiency in using scheduling software, CRM systems, and virtual communication platforms.
• Effective communication and interpersonal skills, capable of managing relationships remotely.
• Ability to troubleshoot and resolve issues efficiently and professionally.

Benefits

• Competitive salary and performance-related bonuses.
• Fully remote working position, offering excellent work-life balance.
• Opportunity to work with a leading service provider and develop remote management skills.
• Ongoing training and professional development support.
• Contribute to efficient operations for a prominent client base in the Oxford region.