Remote Cleaning Service Manager

About the Role

Our client is seeking a highly motivated and experienced Remote Cleaning Service Manager to oversee their cleaning operations from a remote location, serving clients across various regions originating from Norwich . This position is instrumental in ensuring the seamless delivery of cleaning services, managing client relationships, and leading field teams through effective remote coordination. You will be responsible for service quality, operational efficiency, and team performance, leveraging technology to manage and support staff. This is a unique opportunity for a leader in the cleaning and facilities sector who excels in a remote work environment and is passionate about service excellence.

Key Responsibilities

• Manage and coordinate the daily operations of cleaning teams and services remotely, ensuring optimal performance and client satisfaction.
• Serve as the primary point of contact for key clients, addressing their needs and resolving issues promptly and professionally.
• Implement and enforce quality control measures to maintain high standards of cleaning across all contracted sites.
• Monitor team performance, provide regular feedback, and conduct remote training sessions to enhance skills.
• Oversee scheduling, resource allocation, and inventory management for cleaning supplies and equipment.
• Analyse operational data to identify trends, implement improvements, and drive efficiency in remote service delivery.

Requirements

• Extensive experience in cleaning management, facilities management, or operations management, with a strong focus on service delivery.
• Proven ability to effectively manage and motivate remote teams using digital communication and management tools.
• Excellent understanding of cleaning techniques, sanitation protocols, and health and safety regulations.
• Exceptional communication, interpersonal, and client relationship management skills.
• Strong analytical and strategic thinking abilities to drive operational improvements.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote working position, offering excellent flexibility.
• Opportunity to lead and shape service delivery for a growing company.
• Professional development and training opportunities.
• A collaborative and innovative remote work culture.