Remote Cleaning Services Coordinator

About the Role

Our client is seeking an organised and proactive Remote Cleaning Services Coordinator to manage cleaning operations across multiple sites from a remote location. This pivotal role involves overseeing the scheduling, quality control, and client communication for our cleaning teams, ensuring that high standards of hygiene are consistently met. You will be the primary point of contact for clients and cleaning staff, utilising digital tools to monitor progress, address issues, and maintain seamless service delivery. This is an excellent opportunity for an individual with strong organisational skills and a background in facilities management or cleaning services to leverage technology and work from home.

Key Responsibilities

• Coordinate and schedule cleaning staff for various client sites, ensuring optimal coverage and efficiency.
• Monitor cleaning team performance remotely using digital reporting tools and client feedback.
• Serve as the main point of contact for clients, addressing queries, resolving issues, and ensuring satisfaction.
• Manage inventory of cleaning supplies and equipment, coordinating timely replenishment for operational sites.
• Develop and implement quality assurance checks and protocols for remote oversight.
• Maintain accurate records of services provided, staff hours, and operational expenses for Coventry based operations.

Requirements

• Demonstrated experience in a coordination, scheduling, or management role, preferably within the cleaning or facilities management industry.
• Exceptional organisational and time-management skills, with the ability to multitask effectively.
• Proficiency in using digital communication and scheduling software (e.g., MS Office Suite, dedicated scheduling platforms).
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members remotely.
• A dedicated home office setup with reliable internet access is required for this remote position.

Benefits

• Competitive salary commensurate with experience and the demands of a remote role.
• Flexible working hours, allowing for a healthy work-life balance while working from home.
• Opportunity to shape and influence cleaning service delivery standards.
• Access to digital tools and platforms designed to enhance remote operational efficiency.
• Supportive virtual team environment with regular online team meetings and communication channels.