Remote Community Advocate - Digital Inclusion

About the Role

Our client is looking for an enthusiastic and tech-savvy Remote Community Advocate to champion digital inclusion initiatives. In this fully remote role, you will guide and support individuals in accessing and utilising online resources, services, and communication platforms. Your primary goal will be to empower clients by enhancing their digital literacy and confidence, thereby promoting greater social connection and access to opportunities. This position is perfect for someone passionate about bridging the digital divide and making a significant impact through remote support and advocacy.

Key Responsibilities

• Provide remote one-on-one support and training to clients on various digital tools and platforms.
• Assist clients in navigating online services, job applications, and educational resources.
• Develop and deliver online workshops and tutorials to enhance digital skills.
• Troubleshoot technical issues encountered by clients during their online activities.
• Maintain detailed records of client interactions, progress, and support provided.
• Collaborate with internal teams to refine digital inclusion strategies and resources.

Requirements

• Demonstrable experience in customer support, training, or a related field involving digital tools.
• Excellent communication and presentation skills, adapted for remote delivery.
• Strong technical aptitude and the ability to explain complex digital concepts simply.
• Proficiency with video conferencing software, online collaboration tools, and common operating systems.
• Patience, empathy, and a genuine desire to help others build digital confidence.
• Ability to work independently, manage your schedule effectively, and maintain motivation in a remote environment.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangement with flexible hours.
• Access to continuous training on emerging digital technologies.
• Opportunity to drive positive social change through digital empowerment.
• A supportive and collaborative virtual team culture.