Remote Community Support Specialist

About the Role

Our client is seeking a compassionate and tech-savvy Remote Community Support Specialist to join their innovative team, serving individuals across the UK, with a focus on supporting the Cambridge community remotely. In this fully remote role, you will provide essential support, guidance, and advocacy to individuals who may have limited mobility or prefer remote interaction. You will utilize various digital platforms to connect with clients, assess their needs, and help them access resources, fostering independence and well-being from a distance. This is an excellent opportunity to leverage technology for social good and make a meaningful impact without the need for physical travel.

Key Responsibilities

• Deliver remote support services via video calls, phone, and online chat platforms to individuals in need.
• Conduct remote needs assessments and develop personalized support strategies.
• Assist clients in navigating digital resources, accessing benefits, and connecting with community services.
• Provide emotional support and guidance, fostering a sense of connection and reducing isolation.
• Maintain accurate, confidential electronic records of all client interactions and support provided.
• Collaborate with internal teams and external partners to ensure comprehensive client care.

Requirements

• Previous experience in a support role, such as social care, community work, or customer support.
• Strong digital literacy and proficiency with various communication and collaboration tools (e.g., video conferencing, messaging apps).
• Excellent verbal and written communication skills, with the ability to convey empathy and clarity remotely.
• Ability to work autonomously, manage your time effectively, and maintain confidentiality in a remote setting.
• Understanding of safeguarding principles and person-centred support approaches.
• A reliable internet connection and a dedicated workspace for remote work are essential.

Benefits

• Pro-rata annual salary of £23000 .
• Fully remote working arrangement, offering ultimate flexibility.
• Comprehensive training on remote support techniques and digital tools.
• Opportunity to work with cutting-edge technology to deliver social care.
• Supportive virtual team environment and regular online check-ins.