Remote Contact Center Operations Leader

Swoop Recruitment is supporting a forward-looking, customer-focused business in appointing a Contact Centre Operations Manager to lead its inbound customer contact operation.

This hands-on leadership role manages around 30 FTE across telephone and live chat, shaping the customer journey and reporting to the COO. The role offers £45,000-£55,000 with a bonus up to 25% and remote UK work options.

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