Remote Contact Centre Operations Leader (Omnichannel)

Swoop Recruitment in the United Kingdom is seeking a Contact Centre Operations Manager to lead its inbound customer contact operation, overseeing an approximate 30 FTE team and driving a high-performing, omnichannel service.

Reporting to the COO, you will shape the customer journey, manage performance against SLAs, champion process improvements and develop future leaders, while ensuring exceptional customer outcomes across phone and live chat.

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