Remote Contact Centre Operations Leader

Swoop Recruitment is supporting a forward-thinking, customer-focused business in appointing a Contact Centre Operations Manager to lead its inbound customer contact operation across the UK, including remote delivery. You’ll manage an inbound team of around 30 FTE, overseeing day-to-day performance across telephone and live chat while shaping the wider customer contact strategy.

This hands-on leadership role requires a track record of improving processes, coaching talent and driving service

#J-18808-Ljbffr