Remote Customer Experience Advisor - First-Contact Pro

Yorkshire Housing is seeking a Customer Experience Advisor to join our contact centre, delivering outstanding service both over the phone and by email. The role is predominantly home-based with monthly office presence, and includes a 35-hour week, with a rotating shift pattern and a salary of £26,343.86 plus benefits.

You will handle inquiries across tenancy management, repairs, income questions, and more, using our CRM to keep records up to date while guiding customers to self-service options

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