Remote Customer Resolution Specialist

Stonewater is recruiting a Customer Resolution Caseworker (FTC) to lead end-to-end complaint handling. This remote role focuses on owning cases, investigating concerns, and delivering fair, timely resolutions while ensuring regulatory compliance.

You will investigate, respond, and communicate with customers throughout the journey, collaborating with teams to drive improvements and maintaining accurate case records. This fixed-term contract runs until April 2027 with a £32,300 annual salary.

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