Remote Customer Service Coordinator

About the Role

Our client is seeking an organized and detail-oriented Remote Customer Service Coordinator to join their dedicated support team, serving customers remotely and operating from their functional base in Reading . You will play a key role in coordinating customer service activities, managing support workflows, and ensuring that all customer inquiries are handled efficiently and effectively. This role requires excellent organizational skills, a strong understanding of customer service principles, and the ability to manage tasks in a fully remote setting. You'll be an essential part of a team committed to providing seamless support and exceptional experiences, all from the comfort of your home office.

Key Responsibilities

• Coordinate daily customer service operations, ensuring efficient workflow management.
• Schedule and assign customer inquiries to appropriate support agents.
• Monitor service levels and performance metrics, identifying areas for improvement.
• Maintain and update customer records and support documentation.
• Assist with onboarding new customer service team members.
• Process customer requests, orders, and complaints, ensuring timely resolution.

Requirements

• Previous experience in customer service coordination, administration, or a similar role.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency with office productivity software and CRM systems.
• Ability to work independently and collaboratively in a remote team environment.
• A proactive approach to problem-solving and process optimization.

Benefits

• Competitive salary and benefits package.
• Fully remote position offering significant work-life balance.
• Access to virtual training and professional development resources.
• A supportive and collaborative remote team culture.
• Opportunities to contribute to process improvements within the customer service department.