Remote Customer Support Specialist - Hospitality

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Support Specialist with a passion for hospitality to join their distributed team. This role is fully remote, allowing you to work from anywhere, providing exceptional support to customers managing bookings and inquiries related to travel and accommodation. You will be a key point of contact, offering solutions and ensuring a seamless experience for clients navigating the world of tourism from their homes, contributing to the positive image of the company in the travel sector.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist customers with booking, modifying, and canceling reservations for hotels and travel services.
• Troubleshoot and resolve customer issues related to bookings, payments, and service disruptions.
• Provide information and recommendations on travel destinations and services.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.

Requirements

• Previous experience in customer support or a customer-facing role, preferably in hospitality or travel.
• Excellent written and verbal communication skills.
• Proficiency in using CRM software and other support tools.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace.

Benefits

• Competitive salary and remote work flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for training and career development in the remote work sphere.
• Paid time off and holidays.
• A supportive and collaborative virtual team environment, connecting from locations like Plymouth and beyond.