Remote Customer Support Specialist - Hospitality

About the Role

Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their expanding team, supporting their hospitality clients from anywhere in the UK. In this role, you will be the first point of contact for customers, providing exceptional support via phone, email, and chat. You will handle inquiries, resolve issues, and offer guidance related to bookings, services, and general information. This is a fully remote position, perfect for individuals who excel in customer service and thrive in a home-based work environment, contributing to positive guest experiences from Sunderland .

Key Responsibilities

• Provide outstanding customer service and support to clients via multiple communication channels (phone, email, chat).
• Respond to customer inquiries, resolve complaints, and troubleshoot issues related to bookings and services promptly.
• Maintain accurate customer records and document all interactions in the CRM system.
• Offer solutions and information to enhance customer satisfaction and loyalty.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Adhere to company policies and procedures, ensuring a consistent service experience.

Requirements

• Previous experience in a customer service or support role, preferably in the hospitality sector.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and common customer support tools.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated workspace are required.
• Strong empathy and a genuine desire to help customers.

Benefits

• Competitive salary and performance bonuses.
• Fully remote work arrangement, offering excellent work-life balance.
• Comprehensive training and ongoing professional development opportunities.
• Access to company-provided equipment and software.
• A supportive and inclusive remote team culture, fostering collaboration and growth.