Remote Customer Support Specialist - Retail

About the Role

Our client is seeking a dedicated Remote Customer Support Specialist to join their virtual team, supporting customers across the UK for their retail operations. You will be the primary point of contact for customer inquiries, providing timely and effective solutions via phone, email, and chat. This fully remote position requires excellent communication skills, a customer-centric approach, and the ability to manage a workload efficiently from a home-based office environment, ensuring a high level of satisfaction for all shoppers interacting with the brand.

Key Responsibilities

• Respond to customer inquiries regarding orders, products, returns, and shipping in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary.
• Provide product information and support to customers, helping them make informed purchasing decisions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with the wider team to identify trends and suggest improvements to customer service processes.

Requirements

• Proven experience in a customer service or support role, preferably within the retail sector.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and common online communication tools.
• Ability to work independently, manage time effectively, and maintain a dedicated home workspace.
• Strong problem-solving skills and a patient, empathetic demeanor, working remotely from Leeds .

Benefits

• Competitive remote salary.
• Home office equipment allowance.
• Comprehensive training and ongoing professional development.
• Flexible working hours within agreed parameters.
• Opportunity to be part of a supportive, distributed team focused on excellent customer care.