Remote Customer Support Specialist - Tier 1

About the Role

Our client is seeking a dedicated Remote Customer Support Specialist to join their fully remote team, based ideally around Edinburgh but working from home across the UK. This entry-level position is perfect for individuals passionate about helping customers and resolving issues effectively. You will be the first point of contact, providing essential support for product-related inquiries and basic technical troubleshooting. This role offers a great opportunity to start or advance your career in customer support within a flexible, remote-first company culture that values collaboration and individual contribution.

Key Responsibilities

• Respond to customer inquiries received via email, chat, and phone.
• Provide first-tier support, addressing common questions and troubleshooting basic issues.
• Guide customers through product features and functionalities.
• Accurately log all customer interactions and resolutions in the support system.
• Identify and escalate more complex issues to the appropriate senior support team members.
• Contribute to maintaining a high standard of customer satisfaction.

Requirements

• Previous experience in a customer service or support role is beneficial but not essential.
• Excellent written and verbal communication skills for remote interaction.
• A patient and empathetic approach to customer service.
• Basic computer literacy and ability to learn new software quickly.
• Self-motivated and able to work independently in a remote setting.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary package.
• Fully remote working arrangement, providing significant flexibility.
• Company-provided equipment and support for home office setup.
• Comprehensive benefits package including health and retirement plans.
• Opportunities for training and career progression within the company.