Open roleExternal
Remote Customer Support Specialist
- edinburgh, scotland, G1 1AA, United Kingdom
- Permanent·Remote
- Full time
- £25,000 - £25,000 Per Annum
Job Description
About the Role
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their dynamic team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. This is a fantastic opportunity for an individual passionate about customer service to contribute to a positive brand image from the comfort of their own home. You will play a crucial role in ensuring customer satisfaction by offering timely, accurate, and friendly assistance, directly impacting the client's reputation and customer retention efforts, and will be an integral part of a forward-thinking, remote-first hospitality organisation.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally across multiple channels.
- Provide information about services, policies, and procedures with clarity and accuracy.
- Troubleshoot and diagnose customer problems, escalating complex issues to appropriate departments.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Maintain a high level of product and service knowledge.
Requirements
- Proven experience in a customer support or client-facing role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency with CRM software and help desk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable high-speed internet connection and a dedicated workspace.
Benefits
- Competitive salary and potential for performance bonuses.
- Fully remote work arrangement, offering flexibility and work-life balance.
- Comprehensive health, dental, and vision insurance.
- Paid training and ongoing professional development opportunities.
- A supportive and collaborative remote team culture in Glasgow .