Remote E-commerce Assistant

About the Role

Our client is seeking a motivated and tech-savvy Remote E-commerce Assistant to support their online retail operations, serving customers in the Oxford region and beyond. You will assist with managing product listings, processing orders, and providing excellent online customer support. This role is ideal for someone who thrives in a digital environment, possesses strong organizational skills, and can work effectively from home.

Key Responsibilities

• Update and maintain product listings on the e-commerce website, including descriptions and images.
• Process online orders accurately and efficiently, coordinating with fulfilment teams.
• Respond to customer inquiries via email, chat, and phone, resolving issues promptly.
• Monitor website performance and report any technical issues or anomalies.
• Assist with the coordination of marketing campaigns and promotions online.
• Contribute to improving the overall online customer experience.

Requirements

• Previous experience in e-commerce, online retail, or a similar administrative role.
• Proficiency with e-commerce platforms and content management systems (CMS).
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple tasks.
• Self-motivated with the ability to work independently in a remote setting.
• Familiarity with online marketing concepts is a plus.

Benefits

• Competitive salary with potential for performance bonuses.
• Flexible working hours and the convenience of working from home.
• Comprehensive training and support for e-commerce tools and processes.
• Opportunity to grow within a dynamic online retail business, supporting the Oxford market.
• Be part of a collaborative and forward-thinking remote team.