Remote E-commerce Operations Coordinator

About the Role

Our client is seeking an organised and detail-oriented Remote E-commerce Operations Coordinator to support their online business operations. This is a fully remote position, offering the flexibility to work from anywhere in the UK, focusing on the essential processes that ensure a smooth customer experience and efficient order fulfillment. You will manage online orders, coordinate with logistics partners, handle customer inquiries related to orders, and assist in optimising operational workflows. This role is ideal for someone with a strong administrative background and an interest in e-commerce, looking for a challenging and rewarding remote role, contributing to our dynamic online retail strategy, remotely connected to our base in Cambridge .

Key Responsibilities

• Process and manage online customer orders accurately and efficiently.
• Coordinate with third-party logistics providers to ensure timely dispatch and delivery.
• Respond to customer inquiries regarding order status, shipping, and returns in a timely and professional manner.
• Monitor inventory levels across online platforms and flag any discrepancies.
• Assist in the resolution of order-related issues, such as lost packages or delivery exceptions.
• Maintain accurate records of orders, shipments, and customer interactions.
• Identify opportunities to improve operational efficiency and customer satisfaction.

Requirements

• Proven experience in an operations, administrative, or customer service role, preferably within e-commerce.
• Excellent organisational skills and meticulous attention to detail.
• Proficiency with order management systems and e-commerce platforms.
• Strong communication and interpersonal skills, with the ability to handle customer interactions professionally.
• Self-motivated and able to manage workload effectively in a remote environment.
• Comfortable using technology and learning new software tools.

Benefits

• Competitive salary and benefits package.
• Full remote working flexibility across the UK.
• Opportunity to gain in-depth experience in e-commerce operations.
• Supportive team environment with regular virtual communication.
• Contribute to the smooth running of a growing online business.