Remote E-commerce Operations Coordinator

About the Role

Our client is seeking a meticulous and digitally-savvy Remote E-commerce Operations Coordinator to join their dynamic team. This fully remote position allows you to contribute to the seamless online retail experience from anywhere. You will be responsible for managing the day-to-day operations of their e-commerce platform, ensuring product listings are accurate, orders are processed efficiently, and customer inquiries are handled promptly. If you have a strong understanding of online retail, excellent organizational skills, and a knack for problem-solving, this role offers a unique opportunity to shape their digital presence. You will be a vital link in ensuring a smooth and positive customer journey through their online store, working collaboratively with remote teams.

Key Responsibilities

• Manage product listings on the e-commerce website, ensuring accuracy of descriptions, pricing, and imagery.
• Oversee order processing, fulfillment coordination, and tracking of shipments.
• Respond to customer inquiries via email and chat, providing excellent online customer support.
• Monitor website performance and identify any technical issues or user experience improvements.
• Collaborate with marketing and merchandising teams to support online campaigns and promotions.
• Maintain accurate inventory levels across the e-commerce platform.

Requirements

• Proven experience in e-commerce operations, online retail, or a related field.
• Strong understanding of e-commerce platforms and tools.
• Excellent written communication and customer service skills.
• Proficiency with MS Office or Google Workspace.
• Ability to manage multiple tasks efficiently in a remote environment.
• Detail-oriented with a proactive approach to problem-solving.

Benefits

• Competitive salary and performance-related bonuses.
• Fully remote work arrangement, providing excellent work-life balance.
• Opportunities for professional development in the e-commerce sector.
• Be a key contributor to a growing online retail business based in Brighton .
• A supportive and collaborative remote working culture.