Remote Field Service Technician

About the Role

Our client is seeking a motivated Remote Field Service Technician to support their clients nationwide, with a primary focus on the Scotland region, operating from a remote-first setup. This role involves providing remote technical assistance, diagnosing issues, and guiding on-site personnel or clients through complex repair and maintenance procedures. You will leverage your technical expertise to resolve problems without direct physical presence, making effective communication and clear instruction paramount. This is an excellent opportunity for a self-disciplined professional who thrives in a remote work environment and excels at remote problem-solving for a leading engineering firm.

Key Responsibilities

• Provide remote technical support and troubleshooting for installed equipment and systems.
• Guide on-site technicians or customers through diagnostic processes and repair procedures via phone, video, and digital platforms.
• Analyze performance data and error logs to identify root causes of technical issues.
• Document all remote support interactions, solutions, and outcomes in the company's CRM system.
• Collaborate with engineering and product teams to relay feedback on product performance and potential improvements.
• Develop and maintain remote support documentation, FAQs, and troubleshooting guides.

Requirements

• Proven experience in a Field Service Technician role or similar technical support capacity.
• Strong understanding of electromechanical systems and diagnostic procedures.
• Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical individuals.
• Proficiency in using remote diagnostic tools, video conferencing software, and ticketing systems.
• Self-motivated with the ability to manage workload and maintain productivity in a remote setting.
• Experience supporting clients across various geographic locations, particularly within Scotland , is a plus.

Benefits

• Competitive salary and remote work allowance.
• Opportunity to work from the comfort of your home office.
• Flexible working hours to accommodate different time zones.
• Comprehensive health and wellness benefits package.
• Continuous training on new products and remote support technologies.