Remote Field Support Technician

About the Role

Our client is actively seeking a dedicated Remote Field Support Technician to join their distributed technical services team, serving clients across the UK. This role focuses on providing remote assistance, diagnostics, and troubleshooting for a variety of industrial and commercial systems. You will leverage advanced remote access tools and communication platforms to guide on-site personnel or perform remote interventions to resolve issues promptly. This position is ideal for an individual who excels in problem-solving, possesses strong technical acumen, and thrives in an independent, home-based work environment, contributing to seamless operational continuity for our clients without the need for physical site presence in Coventry .

Key Responsibilities

• Provide remote technical support via phone, email, and video conferencing to diagnose and resolve equipment issues.
• Guide client personnel through troubleshooting steps and basic repair procedures.
• Utilize remote monitoring and diagnostic software to identify potential problems proactively.
• Maintain accurate and detailed records of all remote support interactions and resolutions.
• Escalate complex issues to senior technical staff when necessary, providing thorough documentation.
• Contribute to the knowledge base by documenting common issues and their solutions for future reference.

Requirements

• Proven experience in a technical support or field service role , with a strong understanding of installation and maintenance principles.
• Excellent troubleshooting and problem-solving skills, particularly in a remote setting.
• Proficiency with remote access software and diagnostic tools.
• Strong communication and interpersonal skills to effectively guide non-technical users.
• Ability to work autonomously and manage time effectively in a remote setting.
• A solid understanding of network connectivity and basic IT infrastructure is advantageous.

Benefits

• Competitive remote salary.
• Opportunity to work from the comfort of your own home.
• Provision of necessary software and remote access tools.
• Flexible working hours.
• Professional development opportunities and training in new technologies.