Remote-First Premium & Wealth CX Lead

Coinbase is seeking an Associate Manager for Premium & Wealth CX to lead a high-touch, 1:1 relationship-based support model for our most valuable clients across international markets. You will own daily operations, people leadership, and service quality, partnering with Compliance, Legal, Risk, and Product teams to scale a trusted, risk-aware service within a non-advisory framework.

You will guide a team of Specialists, drive improvements in SLA attainment, CSAT, QA, and backlog health, and

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