Remote Guest Relations Specialist

About the Role

Our client is looking for a dedicated and customer-centric Remote Guest Relations Specialist to join their expanding team, working remotely from Oxford or any suitable home location. In this role, you will be the primary point of contact for guests, managing inquiries, resolving issues, and ensuring an exceptional service experience through digital channels. The ideal candidate will possess outstanding communication skills, a proactive problem-solving attitude, and the ability to build rapport with guests online. This is a fantastic opportunity to contribute to a positive guest journey in a flexible, remote setting.

Key Responsibilities

• Respond to guest inquiries via email, chat, and phone in a timely and professional manner.
• Resolve guest issues and complaints efficiently, ensuring guest satisfaction and loyalty.
• Provide information about services, amenities, and local attractions to guests.
• Process booking modifications, cancellations, and special requests accurately.
• Maintain detailed records of guest interactions and feedback in the CRM system.
• Collaborate with other departments to ensure seamless guest experiences.

Requirements

• Proven experience in a guest relations, customer service, or hospitality role.
• Excellent written and verbal communication skills, with a friendly and empathetic tone.
• Proficiency with customer relationship management (CRM) software and online communication tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote work environment.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote working arrangement with flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and training.
• A supportive and collaborative virtual team culture.