Remote Inbound Contact Center Operations Leader

Swoop Recruitment is seeking a Contact Centre Operations Manager to lead its inbound customer contact operation in the UK, with remote work option. You will manage an inbound team of around 30 FTE, oversee telephone and live chat, and shape the wider customer contact strategy alongside the COO.

A hands-on, people-first leader who can drive performance, improve journeys and create a high-performing culture is essential.

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