Remote IT Support Engineer

About the Role

Our client is seeking a motivated Remote IT Support Engineer to join their distributed team, operating from Portsmouth . This position focuses on providing essential IT support services to internal users and external clients, all managed remotely. You will be responsible for troubleshooting hardware and software issues, managing IT infrastructure remotely, and ensuring the smooth operation of all IT systems. This role is ideal for a tech-savvy professional who excels in a remote work environment and is adept at providing proactive and reactive IT solutions.

Key Responsibilities

• Provide remote technical assistance to users for hardware, software, and network issues.
• Install, configure, and maintain computer systems and network devices remotely.
• Monitor system performance and implement preventative measures to avoid downtime.
• Manage user accounts, permissions, and access rights.
• Document all IT support activities, including troubleshooting steps and resolutions.
• Collaborate with the IT team to implement and improve IT policies and procedures.

Requirements

• Proven experience as an IT Support Engineer or similar IT role.
• Strong knowledge of network protocols, operating systems, and common software.
• Experience with remote desktop support tools and techniques.
• Excellent problem-solving and analytical skills.
• Ability to work autonomously and manage multiple tasks in a remote setting.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

Benefits

• Competitive salary for a fully remote role.
• Access to online training and professional development resources.
• Flexible working hours.
• Contribution to a retirement savings plan.
• A collaborative and innovative remote work culture.