Remote IT Support Specialist

About the Role

Our client is looking for a dedicated and technically proficient Remote IT Support Specialist to join their expanding global team, supporting users across the Bradford area and nationally. This fully remote position is critical in ensuring the smooth operation of our IT infrastructure and providing timely assistance to employees. You will be the first line of support, resolving technical issues via phone, email, and remote access tools. The ideal candidate is an excellent communicator, patient, and possesses a strong aptitude for troubleshooting a wide range of hardware, software, and network problems. This is an ideal role for someone seeking a career in IT support with the flexibility of remote work.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Respond to support requests in a timely manner, adhering to established service level agreements (SLAs).
• Diagnose and resolve technical problems using remote desktop tools and diagnostic software.
• Escalate unresolved issues to appropriate senior support teams or vendors.
• Install, configure, and maintain workstations, printers, and other peripherals.
• Maintain accurate records of support requests and resolutions within the helpdesk system.

Requirements

• Previous experience in an IT Support role, preferably with remote capabilities.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Active Directory , Microsoft Office Suite, and common business applications.
• Excellent troubleshooting skills for hardware, software, and basic networking issues.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote working arrangement with potential for future travel to team meetups.
• Opportunities for certifications and further training in IT specializations.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative remote team culture.