Remote Logistics Support Specialist

About the Role

Our client is looking for a dedicated and tech-savvy Remote Logistics Support Specialist to join their expanding team, supporting operations across the UK from a remote setting. In this crucial role, you will provide essential support to our logistics teams, manage communication channels, and ensure the smooth coordination of shipments and deliveries. You will be the primary point of contact for resolving logistical queries and troubleshooting issues, playing a key part in maintaining our high standards of service delivery, all from the convenience of your own home.

Key Responsibilities

• Provide remote support to logistics teams, addressing inquiries and resolving issues related to shipments, deliveries, and inventory.
• Monitor logistics systems and communicate status updates to relevant stakeholders.
• Assist with the coordination of transportation and delivery schedules, ensuring efficiency and timeliness.
• Document all support interactions, resolutions, and follow-up actions in the CRM system.
• Proactively identify potential logistical challenges and escalate complex issues to senior management.
• Contribute to the development and refinement of remote support processes and documentation.

Requirements

• Proven experience in a logistics support , customer service, or operations role, preferably in a remote capacity.
• Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly.
• Proficiency in using logistics software, CRM systems, and standard office applications.
• Strong problem-solving skills and the ability to work independently and manage time effectively.
• A dedicated home office setup with reliable internet connectivity.
• Ability to multitask and prioritize tasks in a fast-paced remote working environment.

Benefits

• Competitive salary and remote working allowance.
• Full-time employment with flexible working hours.
• Comprehensive health and wellness benefits package.
• Opportunities for career growth and development within a remote-first company.
• A supportive and collaborative virtual team environment.