Remote Mental Health Support Coordinator

About the Role

Our client is looking for a dedicated Remote Mental Health Support Coordinator to join their compassionate team, supporting individuals across Northern Ireland . This is a fully remote role where you will act as a key point of contact for individuals seeking mental health support, providing guidance, information, and coordination of services. You will be instrumental in ensuring people access the right care pathways, offering a listening ear and connecting them with appropriate therapeutic resources and community initiatives. This position requires a sensitive, professional approach and the ability to effectively manage caseloads and communication in a virtual setting, making a real difference to mental well-being.

Key Responsibilities

• Provide initial point of contact and emotional support to individuals experiencing mental health challenges via remote channels.
• Assess immediate needs and signpost clients to appropriate mental health services, including therapy, counselling, and crisis support.
• Coordinate appointments and follow-ups with healthcare professionals and support organisations.
• Maintain accurate and confidential client records using digital case management systems.
• Develop and maintain strong working relationships with mental health charities, NHS services, and community groups.
• Contribute to the development and delivery of remote support initiatives and resources.

Requirements

• Experience in mental health support, counselling, or a related caring profession.
• A strong understanding of mental health conditions, treatment options, and support frameworks.
• Excellent communication, empathy, and active listening skills, adapted for virtual interactions.
• Proficiency in using digital communication tools and electronic record-keeping systems.
• Ability to work autonomously, manage time effectively, and handle sensitive information with discretion.
• A commitment to promoting mental well-being and a non-judgmental approach.

Benefits

• Competitive annual salary for a remote position.
• Fully remote working opportunity, providing significant flexibility.
• Comprehensive training and professional development in mental health best practices.
• Supportive virtual team environment with regular online supervision.
• Opportunity to make a meaningful impact on mental health outcomes in Northern Ireland .
• Access to employee assistance programmes and mental wellness resources.