Remote Renewals Manager, SaaS Success

Smartsheet is seeking a Customer Success Renewals Manager in London (Hybrid eligible) to drive a portfolio of renewals, resolving issues creatively while mitigating risk and ensuring a world-class renewal experience for customers.

The role reports to the Manager, Customer Success, and requires 5+ years in Sales/CS/Finance with 2+ years in software renewals; strong negotiation and risk-management skills; Salesforce, Gainsight, and Smartsheet familiarity.

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