Remote Retail Operations Manager

About the Role

Our client is looking for a strategic and experienced Remote Retail Operations Manager to oversee and optimize their online retail operations, supporting their presence in Sheffield . In this fully remote position, you will be responsible for the end-to-end management of e-commerce operations, including inventory, order fulfilment, logistics, and customer service platforms. You will collaborate closely with cross-functional teams to drive efficiency, enhance the customer experience, and achieve key business objectives. This role is ideal for a results-driven leader with a deep understanding of retail operations and a proven track record in managing distributed teams.

Key Responsibilities

• Develop and implement strategies to improve the efficiency and effectiveness of online retail operations.
• Oversee inventory management, demand forecasting, and supply chain logistics for the e-commerce channel.
• Manage relationships with third-party logistics providers and ensure timely order fulfilment and delivery.
• Lead and mentor a remote team of operations specialists, fostering a high-performance culture.
• Implement and refine processes to enhance customer satisfaction and reduce operational costs.
• Analyse operational data and KPIs, providing regular reports and recommendations to senior management.

Requirements

• Extensive experience in retail operations management, with a strong focus on e-commerce.
• Proven track record in managing inventory, logistics, and order fulfilment processes.
• Demonstrated experience in leading and managing remote teams effectively.
• Excellent analytical, problem-solving, and strategic planning skills.
• Proficiency with e-commerce platforms, ERP systems, and relevant operational software.

Benefits

• Highly competitive salary and executive-level benefits package.
• Fully remote working environment offering exceptional flexibility and autonomy.
• Significant opportunities for professional growth and leadership development.
• Chance to shape the operational strategy of a growing online retail business.
• A culture that values innovation, collaboration, and data-driven decision-making.